SavingStar Jobs

Thank you for your interest in joining SavingStar!

We’re based in Waltham, MA and are always looking for talent to help us revolutionize the digital coupon industry. We’d be happy to keep your resume on file. Please email jobs@savingstar.com

Current job openings:


Customer Service Representative

Job Summary:
To succeed in this role, you must want to be part of a start-up team. The work is fast paced, frustrating, exhilarating, ever changing and very rewarding. We are looking for a great communicator who is smart, tech savvy and who can help us bring our vision of the next generation of coupons to life. The job will require you to take on a broad array of roles, including:

  • Respond to customer service emails, calls and Facebook posts
  • Manage the customer service queue to ensure compliance with SavingStar’s stated service levels
  • Research customer issues and escalate to management as necessary
  • Identify process improvements, and work with product team to implement
  • Identify product enhancements based on customer feedback

Requirements:

  • Solid written and oral communication skills
  • Solid relationship management skills
  • Prior customer service experience a plus, especially in 3rd party services to the grocery industry
  • Ability to remain calm, courteous and professional even when faced with angry or impatient customers
  • Comfortable with web applications & social media
  • Very diligent on workflow & time management and have a strong eye for detail
  • HTML, Powerpoint, Excel & Photoshop skills a plus but not required
  • Desire to grow up with the company and expand into other roles
  • This role is based in our Waltham, MA office

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QA Automation Engineer

Job Description:
SavingStar is seeking a mid level Software QA Automation Engineer to help us transition the world away from paper based coupons to the digital couponing future. If scaling a service to millions of users sounds like fun and you enjoy a fast-paced, flexible environment with challenges to spare, this is the job for you.

This position primarily involves working on automating the functional testing of the web, API and mobile app using Java and scripting techniques. This is also a great opportunity to learn Ruby web development and its use as a testing language. Creativity is the key to our success as we work together with all stakeholders to continually find new ways to improve our quality and overall customer experience.

Responsibilities:

  • Develop functional expertise in all areas of the product
  • Create and maintain automation tests that will enable better user and partner experience
  • Work to minimize repetitive manual testing by identifying high-ROI test cases and automating them to create value
  • Be proactive, enthusiastic and willing to learn some cool tricks and cutting edge technology
  • Manage multiple priorities and tasks in a dynamic, agile work environment
  • Help ensure functionality delivered is adequately tested and passes exit criteria
  • Contribute to test data creation, loading and performance testing activities

Required Skills:

  • Hands-on experience with Java, JUnit/TestNG, JDBC, SQL queries
  • Understanding and experience testing REST APIs using Java based client or tools
  • Linux navigation and some scripting
  • Familiarity with Jira, Jenkins, virtual machines, XML, JSON
  • Basic understanding of Agile processes and use of source control systems such as Git

Nice to have:

  • Experience in automation of mobile applications
  • Web performance, security testing experience
  • Familiarity with Ruby, NoSQL concepts – MongoDB

About you:

  • BS/MS in CS/engineering or equivalent professional experience
  • Hands-on practical experience in developing automation frameworks
  • Professional, excited by new technology

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Software Engineer – Ruby

Job Description:

SavingStar is seeking a mid to senior level Software Engineer to help us transition the world away from paper based coupons to the digital couponing future. If scaling a service to millions of users sounds like fun and you enjoy a fast-paced, flexible environment with challenges to spare, this is the job for you. This position involves working on various Ruby on Rails applications, including the Savingstar.com website, our partner API, and other smaller applications written in Ruby.

Skills and Requirements:

  • Solid grasp of computer science fundamentals
  • Experience building web applications at scale (Ruby/Ruby On Rails preferred)
  • Proficient in HTML, CSS, and JavaScript
  • Capable of “full stack” design and development, from the database, to the view, and everything in between
  • Comfortable working in a Unix based environment (Mac OSX and Linux)
  • Participate in the full software development life cycle, from requirements to development to production support and troubleshooting
  • Able to work in a fast-paced, agile, startup environment

Nice To Have:

  • Hands on experience with git
  • TDD and/or BDD with rspec and/or cucumber
  • Experience with “NoSQL” databases (MongoDB a plus)


Account Manager

Job Description:

SavingStar is looking for an Account Manager to enable our clients, big and small to use the SavingStar platform to its fullest potential. To succeed in this role, you must want to be a part of a start-up environment. The work is fast paced, exciting, challenging and ever changing. You must be a tech savvy, self-starter who wants to help us bring our vision to life. This job will have a variety of roles and will bring something new each day. You must love to delight clients and co-workers and to do whatever it takes to solve a problem. You must have an entrepreneurial spirit and be seeking an opportunity to take on challenges and to grow within an organization.

Position Responsibilities:

  • Work directly with sales team and clients during the sales cycle to close sales, execute programs and report on results.
  • Handle incoming questions and requests from existing and new clients.
  • Compile client reports and presentations in a timely and accurate manner.
  • Write new program insertion orders and maintain document records.
  • Facilitate program asset collection, client communication and offer publication with complete accuracy and attention to detail
  • Proactively communicate with clients regarding upcoming promotions, budgets, receivables and all other program details.
  • Research and solve any client issues efficiently and effectively.
  • Develop and distribute internal sales and marketing materials.
  • Manage multiple and shifting priorities while maintaining control of many projects and requests.

Requirements

  • 2+ years experience in a client facing role, grocery or promotion experience a plus
  • Advanced PowerPoint and Excel skills