SavingStar Jobs

Thank you for your interest in joining SavingStar!

We’re based in Waltham, MA and are always looking for talent to help us revolutionize the digital coupon industry. We’d be happy to keep your resume on file. Please email jobs@savingstar.com

Current job openings:


Customer Service Representative

Job Summary:
To succeed in this role, you must want to be part of a start-up team. The work is fast paced, frustrating, exhilarating, ever changing and very rewarding. We are looking for a great communicator who is smart, tech savvy and who can help us bring our vision of the next generation of coupons to life. The job will require you to take on a broad array of roles, including:

  • Respond to customer service emails, calls and Facebook posts
  • Manage the customer service queue to ensure compliance with SavingStar’s stated service levels
  • Research customer issues and escalate to management as necessary
  • Identify process improvements, and work with product team to implement
  • Identify product enhancements based on customer feedback

Requirements:

  • Solid written and oral communication skills
  • Solid relationship management skills
  • Prior customer service experience a plus, especially in 3rd party services to the grocery industry
  • Ability to remain calm, courteous and professional even when faced with angry or impatient customers
  • Comfortable with web applications & social media
  • Very diligent on workflow & time management and have a strong eye for detail
  • HTML, Powerpoint, Excel & Photoshop skills a plus but not required
  • Desire to grow up with the company and expand into other roles
  • This role is based in our Waltham, MA office

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Software Engineer – Backend

Job Description:

SavingStar is seeking a mid to senior level Software Engineer to help us transition the world away from paper based coupons to the digital couponing future. If scaling a service to millions of users sounds like fun and you enjoy a fast-paced, flexible environment with challenges to spare, this is the job for you. This position is primarily in the backend working on web services, batch processes and partner integrations. We are porting most of our java applications to Scala-based RESTful services; this is a great opportunity for Java engineers who have an interest in learning Scala.

Responsibilities:

  • Design and implement Java and Scala-based software solutions: web applications/services and stand-alone applications
  • Design database schemas and analyze/tune database queries
  • Production support and troubleshooting

Required Skills:

  • Deep knowledge of core Java and JEE APIs
  • Deep knowledge of SQL and relational databases, Oracle a plus
  • Experience with the following Java frameworks: Spring, Maven, Hibernate, JUnit/TestNG
  • Experience with RESTful APIs

Nice to Have:

  • Experience with Scala or Ruby (or an interest in learning) a plus
  • Experience with NoSQL databases such as MongoDB a plus
  • Experience with message driven architectures a plus
  • Experience with batch processing a plus

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