Frequently Asked Questions


Jump to:
Grocery eCoupons
SavingStar Cashback Mall and SavingStar Cashback Toolbar

General

 

Grocery eCoupons

 

SavingStar Cashback Mall and SavingStar Cashback Toolbar

 

General

What is SavingStar?

SavingStar is the smart and simple way to save on your groceries and online shopping. Our grocery eCoupons are fully digital with nothing to clip or print. The SavingStar Cashback Mall allows you to earn cashback into your SavingStar account when you shop at hundreds of online stores. SavingStar has over 4 million members and was founded in 2011.
back to top

Does it cost any money to sign-up or to save money with SavingStar?

SavingStar is FREE to use.

We will never send you a bill for using SavingStar and we do not charge your credit card – and we never ask for your credit card number

(Please note if your account is inactive for 12 months in a row, we assess a $1.99 monthly fee only against savings in your SavingStar account. However, it is easy to keep your account active! To be considered active you must only do one of the following once per year: activate an offer, redeem an offer or pick a payout.).
back to top

What if I didn’t receive the email with my Amazon.com Gift Card code?

You can now access your Amazon code at any time by logging into your SavingStar account. Go to SavingStar.com, click “My Account” in the top right corner and then click “Payouts” in the “My History” toolbar to the left. Here you will see all of your historical payouts with SavingStar, and if you click “View Gift Code” under “Amazon.com Gift Card”, you’ll be able to access that Amazon gift code after you verify your user information.

Additionally, an email containing your Amazon gift card code would have come from “savings@savingstar.com” within 48 hours. If you did not see the message, we would highly recommend adding this address to your safe senders list (or contact list), to ensure that you receive future payout emails. We also recommend that you make sure to check your spam folder when looking for messages like this.

For more information on how to redeem an Amazon gift code, click the link below:

http://www.amazon.com/gp/help/customer/display.html/ref=hp_200138510_redeemgc?nodeId=201138870
back to top

Does SavingStar offer iPhone® or Android® apps?

Yes! Click here for the SavingStar iPhone app and click here for the SavingStar Android app. These apps allow you to choose eCoupons while on the go – including while you are shopping – and also help you remember which eCoupons you activated online.
back to top


What if I still have questions?

We’re here! Please submit your question on our contact us page and we’ll do our best to help you out.
back to top

How do I close my account?

While we’d love to have you stay and use SavingStar’s service, you can request to close your account on our contact us page. Please give us feedback so we can help improve our service.
back to top

How do I use SavingStar eCoupon rewards?

SavingStar is a paperless way of saving with eCoupons that link to your existing grocery and drug store loyalty cards. Here’s how it works:

Join SavingStar for free and register your grocery and drugstore loyalty cards on SavingStar. (for example, your CVS ExtraCare card, your Stop & Shop card, etc.) Then, click the eCoupons you want and we’ll link them to all of your registered store cards. When you use your card at checkout like you normally do, your savings are automatically added to your SavingStar account within 2-22 days depending on when the store sends us the purchase data. (Note: the savings are not given at checkout in the store and they are not printed on your receipt). Once your accumulated savings in your SavingStar account reach $5, you can pick your payout from a deposit into your bank or PayPal account, an Amazon gift card, or a donation to American Forests. It’s that easy!
back to top

Grocery eCoupons

If I have more than one store loyalty card registered, will the eCoupons load to all of them?

Yes! SavingStar eCoupons will load to all of your registered cards. When you buy the qualifying product(s) at any of the stores, we will reward you for the purchase. Note that some eCoupons are designated to be available only at specific retailers. These will be marked with a yellow banner that indicates where they may be used (For example – Only at: CVS).
back to top

How do SavingStar One or Many offers work?

SavingStar’s One or Many offers give you a great new way to save. You can make your purchases in one trip or many at any participating store. Here’s how it works:

1. Buy in one trip or many – First, activate the offer. Then buy in one trip or many at any store where you have a card registered with SavingStar. Make sure to scan your card every time you shop.

2. Track your progress - Track your progress on SavingStar.com. You will receive your savings when you reach your goal. We’ll also email you after each purchase and when you’ve earned your reward. Progress & savings will post to your account within 2-22 days of purchase.

Note: Like other SavingStar offers, your grocery bill will not change – when you receive your savings they will appear in your SavingStar account.

For One or Many offers marked ‘One time use only’, you are only eligible to receive one reward for the offer.
back to top

Can I get rewarded more than once if the same One or Many offer appears on SavingStar.com, Facebook or elsewhere?

You are only eligible to be rewarded once for the same One or Many offer.
back to top

I activated a One or Many offer on Facebook. How do I keep track of my purchases?

There are two ways to keep track of your purchases for a One or Many offer on Facebook:

  • Facebook – The Facebook page where you activated the offer will show a progress bar indicating how much you have purchased and how much remains before you receive your reward.
  • SavingStar.com – You can track your progress on the account history page on SavingStar.com.

back to top

I bought a product but didn’t get my savings. How come?

Savings are not given when you checkout at the store, instead they are deposited into your SavingStar account typically within 2-14 days after your purchase, depending upon how quickly the store sends us purchase data. Some stores can take up to 22 days to post your savings. Don’t worry! We’ll send you an email to alert you when your savings post.
back to top

I bought a product before the offer expired, but my savings have yet to post. Will I still get my savings?

Yes you will! Once the store sends us the purchase data, the savings will post to your account and we’ll send you an email to alert you.
back to top

If an eCoupon requires me to buy 2 or more of a product, does it need to be in the same transaction?

Yes, it does need to be in the same transaction. The exception is for offers labeled “One or Many” and clearly state on the offer itself “Buy in one trip or many.”
back to top

My grocery store is listed as a participating store but doesn’t have a loyalty card. How does this work?

Please click here to learn how to use SavingStar if you shop at Albertsons Market, Farm Fresh, Festival Foods, Hannaford, King Kullen, Raley’s, Redner’s, Roche Bros., Shoppers, or Stater Bros. See the question below for ACME, Albertsons, Jewel-Osco or Shaw’s.
back to top

I shop at ACME, Albertsons, Jewel-Osco or Shaw’s and they recently got rid of their card program. How can I still redeem SavingStar offers?

Good news! You can continue to use your store card to redeem SavingStar eCoupons.

As of June 28th, 2013, ACME, Albertsons, Jewel-Osco and Shaw’s no longer require the use of store loyalty cards to reduce the price of products at checkout in stores. The good news is that you can still continue to use your store card to redeem SavingStar eCoupons. Just scan your card when you buy the products and your SavingStar savings will post to your account within a few days. We understand that not all store cashiers and service desk attendees will be aware of SavingStar and may tell you that you do not need to scan your card. However, it is important to note that the cashier must scan your card when checking out in order to redeem SavingStar eCoupons.

If you no longer have a card, contact the stores’ customer support team at 877-932-7948. Please let them know that you use SavingStar and you will need to be issued a “Upromise keytag”. Customer support will ask for your information and you will then be sent a keytag in the mail which you can register in your SavingStar account as the loyalty card number for ACME, Albertsons, Jewel-Osco, or Shaw’s.
back to top

Which stores participate in SavingStar?

Nationwide, over 24,000 stores participate in SavingStar, representing over 100 retail chains. Click here to see a list of retailers. If your favorite store is not listed as a participating retailer, please let them know that you would like them to join SavingStar!
back to top

How often are new eCoupons available?

SavingStar typically offers new eCoupons every Thursday, although new eCoupons may become available at any time.
back to top

When and how will I know that I’ve received my savings?

All savings will be posted to your SavingStar account within 2-22 days, allowing you to track exactly how much you’ve saved over time. We’ll also send you an email to alert you when your savings post.
back to top

Are SavingStar eCoupons doubled by retailers?

SavingStar eCoupons are not doubled.
back to top

Do SavingStar eCoupons stack with in-store discounts or manufacturer’s coupons?

SavingStar eCoupons will work whether or not you combine them with other services’ coupons, but they are not intended to be used this way. Generally, manufacturers state that it is against their policies for shoppers to redeem more than one manufacturer’s coupon for the same purchase. Using in-store coupons in combination with SavingStar eCoupons is not a problem. Using coupons from other services in combination with a SavingStar “One or Many” deal is not a problem.

In the future, we may implement mechanisms to limit the combination of SavingStar eCoupons with other manufacturer coupons.
back to top


I’m a member of Upromise and see that its Grocery eCoupons are powered by SavingStar. Can I participate in both Upromise and SavingStar?

Yes. SavingStar provides the eCoupons for the Upromise service. You may register for both the Upromise and SavingStar, including registering your same store loyalty cards in each service. However, you may only activate a particular eCoupon in one service during a single promotion period. In the future, you’ll see SavingStar powering other rewards services as well.
back to top

SavingStar Cashback Mall and SavingStar Cashback Toolbar


How do I earn cashback through the SavingStar Cashback Mall?

You must first be logged into SavingStar and start your purchase by clicking through a retailer link in the SavingStar Cashback Mall and then completing a qualifying purchase on that retailer site. Click here to learn more about how this works.

If you have the SavingStar Cashback Toolbar installed, you do not need to click through a link on the mall. Once you install the toolbar, you will be notified by the green indicator in the toolbar when you visit a retailer site where you are automatically eligible to earn. Please note, some retailers require you to click a link in the toolbar in order for you to earn rewards. (These retailers will have a link appear in the toolbar when you navigate to their website).

back to top


How long do my SavingStar Cashback Mall & toolbar rewards take to post to my account?

Most purchases post to your account within 10 days of purchase, though some may take up to 8 weeks. Travel rewards will not post until your travel dates have passed. Rewards will be available to payout from your account 30 days after they post.
back to top


How do I earn cashback through the SavingStar Cashback Toolbar?

Once you install the toolbar, you will be notified by the indicator in the toolbar when you visit a retailer site where you are automatically eligible to earn. Please note, some retailers require you to click before you earn.

You can install the toolbar here.
back to top


Do all cashback mall and toolbar purchases qualify for cashback?

Most purchases qualify for cashback. However, purchases that qualify for cashback vary by retailer. To see restrictions for any retailer, go to their Store Details page and click View Restrictions or click on the Restrictions link in the toolbar when you are visiting a participating retailer’s site.
back to top


What browsers is the toolbar compatible with?

The SavingStar Toolbar currently works with Internet Explorer 8+ (32-bit), Chrome 25+ and Firefox 19+ on Windows, and Firefox 19+ on Macintosh operating systems. The SavingStar Toolbar does not currently work on mobile devices such as smartphones and tablets.
back to top


How do returns affect my cashback?

Returned items will cause rewards to be debited from your account.
back to top


What do I do if my cashback mall or toolbar rewards do not appear in my account?

While most transactions post within 10 days of purchase, it may take up to 8-10 weeks for a purchase to appear in your account. If that time has passed, please contact us here and let us know your SavingStar email address, the retailer name, order number, date of purchase and purchase amount (not including taxes or shipping).
back to top


Can I earn rewards for a purchase if I did not begin my purchase on the SavingStar Cashback Mall or through the Cashback Toolbar?

No, you must begin your purchase from the SavingStar Cashback Mall or have the SavingStar Cashback Toolbar installed.
back to top


Do I need to have cookies enabled to get credit for cashback mall and toolbar purchases?

Yes, you must have cookies enabled in your browser to earn rewards.
back to top


Do I need to be logged in to SavingStar to get credit for my purchases?

Yes, you must be logged in to SavingStar to get credit for your purchases or have the toolbar installed with the indicator showing that you are eligible to earn rewards.
back to top


What if I have a problem installing the toolbar?

If you are unable to install the Toolbar and are receiving strange errors, you may not have administrator privileges on your computer. Be sure that you are logged in as the computer’s administrator when downloading and installing the toolbar.
back to top


How do I uninstall the toolbar?

Uninstalling the SavingStar Cashback Toolbar using Internet Explorer
Go to the “Start” menu, select “Control Panel,” go to “Add/Remove Programs” and remove the toolbar that you no longer want. Once you have removed the toolbar, restart your computer.

Uninstalling the SavingStar Cashback Toolbar using Firefox
Go to “Tools” and click on “Add-ons.” Highlight “delete the application “SavingStar Toolbar” and click “Remove”.

Uninstalling the SavingStar Cashback Toolbar using Chrome
Click on the Chrome menu button (in the upper right with three horizontal bars) near the top right of your Chrome browser. Then Select ‘Tools’ and then Extensions. Highlight the ‘SavingStar Toolbar’ and click on the ‘Remove’ button.
back to top


Where can I find a list of participating SavingStar Cashback Mall retailers?

To find the full list of participating online retailers, visit the Browse by Retailers or All Retailers link located on the SavingStar Cashback Mall.
back to top


Can I use coupon codes I find elsewhere online when I make purchases through the SavingStar Cashback Mall or Toolbar?

No. If you use coupon codes not found on the SavingStar Cashback Mall, it will make your purchase ineligible for a reward.
back to top


Can I earn rewards on gift cards?

Typically no. On the Store Details page you can click View Restrictions to see specific restrictions for any retailer.
back to top


What information does the SavingStar Cashback Toolbar track?

When you visit a participating merchant, a unique identifier is assigned to that visit. This ‘click ID’ allows transactions to be attributed to you when/if a transaction is later reported by a merchant. At that time the following information is recorded and used to track & calculate your reward: a unique non-personally identifiable account ID, a unique install identifier, an ID identifying SavingStar to our third-party rewards provider, the merchant ID, and the commission rate at the time the merchant activation took place.

When you complete a shopping transaction, the following information is used to track & calculate your reward:
The previously assigned ‘click ID’ (see above), the merchant ID, a transaction ID, purchase amount, commission amount, and in some cases, product category or SKU-level information.

For more details, visit the SavingStar Cashback Toolbar Privacy Statement.
back to top


Do SavingStar Cashback Mall participating retailers change?

Yes. We add retailers on a regular basis and occasionally remove retailers.
back to top